FAQs

HOW DO I GET FEATURED ON THE @KWIETNY INSTAGRAM PAGE?

Take an awesome pic in kwietny Gear, tag @kwietny and MOST importantly, hashtag #kwietny – HINT: We only consider current product available on kwietny.com for reposts!!  

  

WHEN WILL I RECEIVE MY ITEM?

Please allow up to 7-10 business days for standard shipping within the US. 
We do not currently have any international shipping options, but we’re working hard to expand VERY soon.

  

WHAT DO I DO IF I RECEIVED AN OUT OF STOCK EMAIL?

As much as we try not to, sometimes we over-sell on popular items :( Please pay close attention to the request of the email you receive and respond back to our customer service within 48 hours of receiving it.

We will offer to hold your order if we are expecting a re-stock within 2 weeks of the order you placed. However, if we will not be re-stocking then rest assured you will receive a refund for that item that is no longer available. If we have other sizes or colorways of the same style, then we will also let you know.

If you ordered multiple items, and only one is out of stock, we still need your confirmation to ship the remaining items. So please pay close attention when receiving an out-of-stock email.

  

WHAT IF IT’S BEEN 2-3 BUSINESS DAYS AFTER MY ORDER AND I STILL HAVEN’T RECEIVED MY TRACKING NUMBER AND/OR CONFIRMATION THAT MY ITEM HAS SHIPPED?

Please feel free to reach out to us! This is rare but sometimes, especially during the holiday rush, our warehouse can get backed up causing a 1-2 business day delay in fulfillment. Your package should still arrive within the 7-10 business day window.

 

HOW CAN I CARRY KWIETNY IN MY STORE? 

Inquiries without the following will not be considered:

  • Contact Name
  • Email
  • Phone Number
  • Store Name
  • Number Of Locations
  • Address(es)
  • Online Store Address (if applicable)
  • Other Brands You Carry 

Please send all requests wholesale@kwietny.com with the Subject: KNY Wholesale + Your Store Name  

 

I HAVE ANOTHER QUESTION ABOUT MY ORDER OR WORKING WITH THE BLACK PYRAMID CREW:

Email us at info@kwietny.com ! Our customer service reps are available 9a-5pm (EST) Monday through Friday and will respond to your email within 24 business hours. Thank you :)