Custom transfer refund policy

  • It is the customer’s responsibility to review the artwork proof thoroughly. If for any reason the artwork is approved and later the customer realizes there were errors with the artwork, kwietny is not responsible for replacing or refunding the transfers. The customer is responsible to pay for any order replacements.

  • Any custom transfer order with artwork issues/concerns have two options to move forward: 
    1. Send new artwork to within the next 5 business days, if you are unable to send corrected artwork within those 5 business days we will cancel and issue store credit for this order for you to replace at another time. 
    2. Cancel and refund the order in full now.
  • All custom transfer orders must be approved within 5 business days of receiving the proof. If the order has not been approved within those 5 days the order will be cancelled and refunded in full.

  • Any issues a customer has with their order must contact us within 5 business days of receiving the order.
  • All orders are custom printed to customer specifications. Kwietny is not responsible for trademarks, copyrights, and/or license infringements on jobs printed for customers. Customers warrant authorization by trademark, copyright, and/or license owner prior to submitting an order to kwietny, some exclusions may apply.

  • Instructions are included with every order. We cannot accept responsibility for any product failure based on improper application. In any case, our liability is limited to the value of kwietny products only. An extra transfer is provided with every order. Please cut this transfer into quarters and test to your quality standards before production.

  • Successful application of any heat transfer product is based solely on the accurate control of time, temperature, and pressure. We strongly recommend using proper equipment to ensure that our products perform to your satisfaction.

  • Custom transfers, special order transfers and other custom products cannot be returned.

  • Kwietny does not guarantee and is not responsible when FedEx/UPS fails to deliver orders as promised.

  • Kwietny does not guarantee and is not responsible for damaged orders as a result of the negligence of FedEx/UPS.