6 Ways to Fix Your Connection Was Interrupted Error on Chrome

Quick Tips

• In most cases, flushing the DNS cache and resetting the TCP/IP stack on Windows should resolve this error.
• You can also try updating the network adapter drivers or changing the DNS servers to see if that helps.
• Consider clearing the browsing data or resetting Chrome if nothing else works.

Try Basic Fixes

• Restart your router: Since the error refers to an inconsistent internet connection, you can start restarting your Wi-Fi router. If you encounter the “Network connection interrupted. Check the upstream connection or contact your ISP to resolve the problem” error in Chrome even after restarting the router, consider switching to another connection and trying again.
• Disable proxy servers or VPN: If you are using a proxy server to mask your IP address or access blocked websites, it could interfere with your network connection and cause errors. Therefore, it’s best to disable any proxy server or VPN if you encounter connection errors while browsing.

Fix 1: Flush DNS cache

A DNS cache is a temporary database stored on your PC that includes your recent visits to websites and domains. If this data has become corrupt, you may get the connection interrupted error in Google Chrome. You can try clearing the existing DNS cache to see if that helps.

Step 1: Right-click on the Start icon and select Terminal (Admin) from the list.

Step 2: In the console, type the command shown below and press Enter.

ipconfig /flushdns

Fix 2: Reset the Internet Protocol

Internet Protocol (or TCP/IP) is a core component that helps Windows connect to the internet. Naturally, if there’s an issue with it, Chrome will have trouble loading web pages. To fix this, you can try resetting TCP/IP on Windows using these steps:

Step 1: Right-click on the Start icon and select Terminal (Admin) from the list.

Step 2: Run the following commands one by one and press Enter after each.

netsh winsock reset
netsh int ip reset

Fix 3: Clear Browsing Data

Google Chrome, like any other browser, accumulates cache and cookies as you continue to use it. Sometimes, this cache data can overwhelm Chrome and disrupt browser processes. You can try purging the existing browsing data to see if that helps.

Step 1: Launch Chrome and press the Ctrl + Shift + Delete keyboard shortcut to open the Clear Browsing Data panel.

Step 2: Use the Time range option to select All time from the drop-down menu. Tick the checkboxes that read Cookies and other site data and Cached images and files. Then, click the Clear data button.

Fix 4: Change the DNS Server

At times, using the ISP’s default DNS server could also result in the “Your connection was interrupted” error in Chrome. If that’s the case, switching to a more reliable DNS server like Google’s will help.

Step 1: Press the Windows key + R keyboard shortcut to open the Run dialog box. Type in ncpa.cpl and hit Enter.

Step 2: In the Network Connection window, right-click on your internet connection and select Properties.

Step 3: Double-click on the Internet Protocol Version 4 (TCP/IPV4) option to open its properties.

Step 4: Select Use the following DNS server addresses. In the text fields next to the Preferred DNS Server and the Alternate DNS Server, enter 8.8.8.8 and 8.8.4.4, respectively.

Fix 5: Update Network Adapters

If you’re facing similar connection issues in other apps and browsers, the network drivers on your PC may be old or corrupt. In that case, updating the drivers should help.

Step 1: Click the search icon from the taskbar, type in device manager and select the first result that appears.

Step 2: Find and expand the Network adapters. Right-click on the network driver and select Update driver. Then, follow the on-screen prompts to finish updating the driver.

Fix 6: Reset Google Chrome

If you’re still bothered by the connection issues in Chrome, you can consider resetting the browser. Note that this will remove all extensions, cache, and browser preferences.

Step 1: Open Google Chrome, type chrome://settings/reset in the address bar and press Enter. Then, click on Restore settings to their original defaults.

Step 2: Click the Reset settings button to confirm.