Try Basic Fixes
- Update the app: Google Drive may not connect to its servers due to a buggy or outdated app build. Update the app from the Play Store (Android) or App Store (iPhone) and then try using it again.
- Temporarily disable VPN: Issues with your VPN connection can also cause anomalies, leading you to believe there’s a problem with the Google Drive app. To overrule this possibility, try disabling your VPN connection temporarily.
- Check the Google Drive server status: There’s a chance that Google Drive is acting up on your phone due to server-side issues. You can visit a website like Downdetector and check for a problem with the Google Drive servers.
Fix 1: Enable Mobile Data for the Google Drive App (iPhone)
Your iPhone lets you enable or disable mobile data access for each app separately. If you have inadvertently disabled mobile data access for the Google Drive app, it will display the “No connection” error when your iPhone is not connected to a Wi-Fi network.
To enable mobile data access for the Google Drive app, open the Settings app. Scroll down to tap on the Drive app and enable the toggle next to Mobile Data. Return to the Google Drive app and check if the issue is still there.
Fix 2: Turn Off Data Saver Mode
Although enabling data saver mode on your phone can help reduce data usage, it can sometimes prevent your apps from connecting to the internet entirely. You can disable your phone’s data saver mode to see if that solves the problem.
Android
Step 1: Open the Settings app and go to Connections > Data usage.
Step 2: Turn off the Data Saver mode.
iPhone
To disable Low Data Mode on Wi-Fi, launch the Settings app and select Wi-Fi. Tap the info icon next to your Wi-Fi network and turn off Low Data Mode toggle.
If you are using Google Drive on cellular data, go to Mobile Data > Mobile Data Options and disable the Low Data Mode toggle.
Fix 3: Correct the Date and Time on Your Phone
Is your phone set to an incorrect time or date? That could prevent apps like Google Drive from exchanging data with the servers and trigger various errors. To fix this, you can enable the automatic date and time feature on your phone.
Android
Step 1: Open the Settings app and navigate to General Management.
Step 2: Tap on Date and time. Then, enable the toggle for Automatic date and time.
iPhone
Step 1: Launch the Settings app on your iPhone and navigate to General.
Step 2: Tap on Date & Time. Toggle on the switch next to Set Automatically.
Fix 4: Clear App Cache (Android)
Outdated or overwhelming cache data can affect Google Drive’s performance, leading to the ‘No connection’ error. You can try purging the existing cache data associated with the Google Drive app to see if that helps.
Step 1: Long-press the Google Drive app icon and tap the info icon from the resulting menu.
Step 2: Go to Storage and tap the Clear cache option.
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Last updated on 19 June, 2024
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