4 Ways to Fix Call Recorder Not Recording Incoming Voice on Android

Quick Tips

• Wait for the call to connect and tap on More > Record > Start recording.
• Open Settings and tap on Apps > Phone > Storage > Clear cache.
• Go to Apps settings > Phone > Permissions > relevant permission > select Allow. Repeat the steps to allow all permissions.

Basic Fixes:

• Check the Android version: To use call recording features, your Android phone must run Android version 9 and above. So, check and ensure your device’s software is updated.
• Restart the Phone app: Open all background apps and force them to close. Then, reopen the Phone app and try placing the call again to see if the call recording feature is working as expected.
• Check for Phone app updates: Software-related bugs can also cause the Phone app to not record incoming voice when recording calls. Software updates usually include bug fixes to resolve such issues. So, check and update the Phone app to the latest version.
• Try using other apps: If you’re a Samsung user, you can switch to Samsung’s Phone app and try recording the call again. Android users can also try using other third-party calling apps to see if this fixes the issue.

Fix 1: Manually Record the Call

If your call recordings don’t have the incoming voice, try recording the call manually. To do this, use the Phone app options. This way, you can start the recording mid-call and avoid any network issues that might be cutting the incoming voice. Here’s how to do it.

Step 1: Once the call is connected, tap on More. Tap on Record.

Step 2: If prompted, tap on Start recording. This will announce and start the call recording.

Fix 2: Clear the Phone App Cache

Caches help improve app performance. However, if this cache gets too big, it can cause apps to stutter or not work properly. So, if the call recordings have been missing the incoming voice, clearing the Phone app cache can fix it. Follow the below steps to do it.

Step 1: Open Settings and tap on Apps. Tap on Phone.

Step 2: Tap on Storage. Then, tap on Clear cache.

Fix 3: Enable All Phone App Permissions

The Phone app requires several permissions to function properly, including microphone and phone permissions. Disabling any of these permissions can prevent call recording from working properly. So, use the below steps to check and ensure all Phone app permissions are enabled.

Step 1: Open Settings and tap on Apps. Tap on Phone.

Step 2: Tap on Permissions. Go to the relevant permission and select Allow.

Repeat these steps until all Phone app permissions have been enabled. Then, try recording the relevant call again.

Fix 4: Uninstall the Phone App

If you’re using the Phone app as a secondary app, you can uninstall and reinstall the app to remove any custom settings that might be causing call recording interference. Here’s how to do it.

Step 1: Open Settings → Apps → Phone. Tap on Uninstall.

Note: If there is no option to uninstall, tap the three-dot icon at the top-left corner → Uninstall updates.

Step 2: When prompted, tap on OK to confirm.

Now, go to the Google Play Store and reinstall the Phone app. Once you have set it up, record the relevant call again to see if the issue has been fixed.