Basic Fixes
- Clean your phone camera lens: A dirty or foggy camera lens cannot read the QR code from Telegram Web properly.
- Check internet connection: Run a speed test to quickly scan the QR code and sync all messages.
- Check Telegram server status: Visit DownDetector to check if Telegram servers are facing any issue in your region.
- Update web browser: Install the latest version of your web browser to remove any bugs or glitches causing the issue.
- Use Google DNS: DNS is the backbone of internet connectivity and we suggest switching to Google DNS for better internet speeds.
Fix 1: Increase Brightness on Your Desktop
Ensure that you have set the screen of your Mac or Windows PC to high brightness levels. This will help in quickly scanning the QR code from your phone camera. For Mac, you can press the F2 key to increase the brightness levels.
Fix 2: Turn Off Dark Mode
If you have Dark Mode enabled on your Mac or Windows PC, chances are that your phone won’t be able to scan the Telegram Web QR code due to inverted colors. We suggest turning it off.
On Mac
Open Settings > Appearance > Choose Light.
On Desktop
Open Settings > Personalization > Color > Switch to Light.
Fix 3: Switch to a Different Web Version of Telegram
There are two different web versions of Telegram – K and A. There’s not much of a difference between them except for design elements. Version K has slightly wider chat screen and 3D button layout in comparison to Version A.
Fix 4: Clear Cache on the Web Browser
To improve your browsing experience, your web browser collects cache data that helps in the quick loading of the websites that you visit frequently. If the basic solutions did not help, you could try clearing your web browser’s cache to see if it solves the problem with your phone not scanning the Telegram Web QR code.
Check our our post to learn how to clear cache for Telegram on Google Chrome.
Clear Cache on Firefox
Step 1: Open Firefox > Settings.
Step 2: In the Settings tab, look for the Search box and then type Cache.
Step 3: From the search results, click on Clear Data.
Step 6: Search Telegram and then click on Clear.
Clear Cache on Safari
Open Safari > Settings > Privacy > Manage Website Data > Search for Telegram and then click Remove.
If nothing has worked for you, we suggest downloading the Telegram Desktop app.
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Last updated on 30 July, 2024
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