How to Fix Samsung Phone Not Showing Incoming Calls

Quick Tips

• Long-press the Phone app, go to Storage, and tap Clear cache.
• Long-press the Phone app, open App info, go to Notifications, and enable Call notifications.
• In Phone app Settings, go to Call background and delete custom backgrounds.
• Update the Phone app and One UI in Settings.

Preliminary Fixes

• Restart Galaxy Phone: Restarting your Samsung Galaxy phone can help resolve minor software glitches that might be causing the problem of incoming calls not showing.
• Force Stop Phone App: If restarting your phone doesn’t resolve the issue, the next step is to force-stop the Phone app. This can help reset the app and clear any temporary glitches affecting its performance.
• Update the Phone App and One UI: An outdated Phone or system software can be the main culprit here. You should first update the Phone app to the latest version, and if the issue persists, install the latest One UI build on your Samsung phone.

Method 1: Enable Notifications for the Phone App

Step 1: Identify the Phone app icon on the home screen or lock screen.

Step 2: Long-press on it and open the app info menu.

Step 3: Go to Notifications and enable Call notifications for your Galaxy phone.

Method 2: Clear Phone App Cache

Step 1: Long-press on the Phone app icon and open the App info menu.

Step 2: From Usage, select Storage and tap on Clear cache at the bottom.

Method 3: Remove Call Background

Samsung allows you to set different animated call backgrounds to spice up the experience. However, it may be too much for low-end or mid-range Galaxy phones. After all, those animated call backgrounds do require CPU resources to function properly.

You should remove the call background from the Phone Settings menu.

Step 1: Open the Phone app on your Galaxy phone.

Step 2: Tap on the three-dot menu at the top and open Settings.

Step 3: Tap on Call background and open the Background menu.

Step 4: Delete your custom call background and select a simple one.

Method 4: Enable Caller Information

You should enable caller information so that the Phone can display a profile picture, show the contact’s phone number, and provide other extra details like when you last talked, important dates, and more. Here’s how.

Step 1: Head to Phone Settings on your Samsung phone.

Step 2: Scroll to Caller information.

Step 3: Enable the toggle beside Show contacts‘ phone numbers, and Show extra details.

Fix 5: Change Call Display

Samsung uses the default Android API to showcase incoming call pop-ups at the top. The call pop-up doesn’t work all the time, and you won’t see incoming calls on your phone.

You can change the call display from Pop-up to full screen. Follow the steps below.

Step 1: Open the Phone app and go to Settings.

Step 2: Scroll to the Call display while using the apps menu.

Step 3: Select Full screen from the following menu.

Method 6: Disable Block Unknown Numbers

Samsung offers a built-in filter to block unknown numbers from the list. You have to turn it off in the Settings menu.

Step 1: Open the Phone app and go to the Settings menu.

Step 2: Open Block numbers and disable Block unknown/private numbers from the following menu.

Method 7: Change Default Phone App

The Play Store is filled with third-party phone apps. If you have changed the phone app, it might mess up the incoming call experience on your Galaxy phone.

Step 1: Open the App info menu for the Phone app.

Step 2: From the Default, select the Calling app and tap on Phone to set it as the default on your phone.

Method 8: Uninstall Third-Party Phone Apps

Did you set the Phone as the default on your Galaxy phone and still face issues with call notifications not showing up? Third-party phone apps may mess up your device. You may even notice your phone ringing without any active calls. You should identify and uninstall such third-party phone apps from your Samsung phone and try again.

Samsung Galaxy phones not showing incoming call notifications may leave you in unwanted situations. Before resetting the phone or rushing to a service center, follow the steps above and troubleshoot the issue in no time.