Basic Fixes
- Ensure that step counter is enabled: Open the Health app > Tap on Steps > Three dots in the top-right corner > Check and ensure that the step counting is not paused.
- Enable unrestricted data usage: Open Health App Info > Mobile data > Allow data usage while Data Saver is On.
- Log in again to the Health app: Log in again to your Samsung account to reload all your settings.
- Update the Samsung Health app: Install the latest version of the Samsung Health app on your phone.
Fix 1: Enable Location Permission
The next solution is to ensure you’ve given the app access to track your location. Only then it will be able to record the number of steps you take in a day.
Open Health App Info > Permissions > Location > Enable app permission to track your location.
Fix 2: Allow Alarms and Reminders Permission
As suggested by a Reddit user, you need to give access to the Samsung Health app in order accurately track your steps.
Open Settings > Apps > Three dots in the top-right corner > Special Access > Alarms and Reminders > Enable permission for Samsung Health app.
Fix 3: Enable Samsung Cloud Syncing
The Samsung Health app requires you to sign in using your Samsung account to sync all your data to different devices. As such, enable Samsung Cloud Syncing in the Samsung Health app if you’re using the same account on multiple Samsung devices.
Open the Health app > Settings > Enable Sync with Samsung Cloud.
Fix 4: Check Battery Usage Settings
The Samsung Health app requires continuous battery power to run smoothly. So, if the app is still not working properly on your Samsung Galaxy phone, ensure that you have disabled Battery Saver and Battery Optimization for the Health app.
Step 1: Open Settings > Battery > Disable Power saving.
Step 2: Close Settings > Go to Health App Info.
Step 3: Tap on Battery > Unrestricted Access.
Fix 5: Clear App Cache
If none of the solutions have worked so far, the last option is to clear the Samsung Health app cache. Clearing the app cache will remove the old corrupted cache files from your Samsung device.
Open Health App Info > Storage > Clear cache.
Tip: You can also allot time for workouts by enabling Routines on your Samsung Galaxy device.
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Last updated on 23 August, 2024
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