7 Ways to Get Help in Windows 10 and Windows 11

Quick Tips

• Type Help in the Search Bar to find solutions, or visit Microsoft’s support page.
• Open the Get Help app for guided troubleshooting, contact support, or access frequently asked questions.
• Visit Microsoft Support for a comprehensive range of help articles, guides, and tutorials.

Note: All the steps in this article work for both Windows 10 and Windows 11

1. Launch the Get Help App on Windows

Step 1: Press the Windows key, type help, and press Enter. 

Step 2: You can search for your issue to get results that could potentially solve your problem.

Example: Set up scanner in Windows.

In addition, you can contact Windows Support via chat, email, or phone for help. Follow along.

Step 3: Tap the Contact Support button at the bottom left corner.

Step 4: Under Products and services, click on the drop-down menu.

Step 5: Select Windows.

Step 6: Under Category, select Microsoft Accessories.

Step 7: Finally, click on Confirm.

You will get two options: chat with a support agent in your web browser or provide your phone number, and a support agent will call you. Select any option and proceed to sort the issue out.

2. Use the Get Started App

Step 1: Press the Windows key, type Get Started, and press Enter.

Step 2: Now, click Get Started, and Windows will take you through all the settings to customize your experience.

Go through all the settings and choose to enable or disable them based on your requirements. We highly recommend you enable the Get tips and suggestions when I use Windows options. Follow the instructions.

Step 3: Open Windows Settings, select System, and go to Notifications.

Step 4: Click on Additional settings and check the box next to Get tips and suggestions when using Windows.

3. Use the Troubleshooter

Step 1: Press the Windows key, type Troubleshoot settings, and press Enter.

Step 2: Click on Other troubleshooter.

You will land on a page full of dedicated troubleshooters.

Step 3: Based on the issue you are facing, Run the troubleshooters and sort the issue out.

This should provide you with the help you need in Windows. However, Troubleshooters sometimes act weirdly or don’t work. If you’re facing a similar issue, check out these best ways to fix troubleshooters.

4. Use Windows Search to Get Help

You can search internal and external (online) files from your PC. Additionally, if you experience any issues, a general search query on the search tab will direct you to the corresponding Settings page, which contains a solution sourced from Bing.

Step 1: Press the Windows key and type your query.

Example: Wi-fi not connecting

Step 2: Click Open results in browser.

The solution will be readily available on Bing with an easy-to-access link to the Settings page. However, sometimes Windows Search becomes slow. Check out these top ways to fix slow Search on Windows 11.

It is a great way to integrate all products and resolve user issues. Furthermore, you may directly access the support page to get help for common Windows issues.

5. Get Help in Windows Using Quick Assist

Step 1: Click the Windows icon, type Quick Assist, and press Enter.

Step 2: You will find two options: Get Assistance and Give Assistance. Click on Get Assistance.

You need to enter the security code you receive from the other end (support team or friend) whenever you are getting assistance.

To assist, you need to sign in and generate a security code to share with the person seeking assistance. Your code will only be valid for 10 minutes to connect to the other system.

6. Use Social Media to Get Help

You can resolve your issue using social media without contacting Microsoft Support directly or disclosing your personal information. You may tweet your problem to @microsofthelps on X (formerly Twitter). The support team will revert with a solution.

Alternatively, post your question on the r/windowsHelp Reddit community. However, this Reddit community is not run by Microsoft. So, test out the solutions provided by the community members with a grain of salt.

7. Contact Microsoft Support to Get Help

If none of the above recommendations prove effective, this is your last option. You must contact Microsoft Support to help with your Windows issue.

Step 1: Go to the Contact Microsoft Support page. This page is a web version of the Get Help app.

Step 2: Type your query, like how to change display settings in Windows, and click on Get Help.

Step 3: Follow the step-by-step instructions, and if they don’t work out, click on Contact Support.

Step 4: Select your Product and services, category, and click Confirm.

Step 5: If you see call me is unavailable, click Chat with a support agent in your web browser.

Step 6: Check your email and click on Confirm.

If you are a business user, you can call Microsoft support directly through Global Customer Service phone numbers.

Choose the region from the drop-down menu and reach out directly. 

FAQs on How to Get Help in Windows