Why Does Telegram Download Stop?
Here are several factors that can cause glitches with Telegram media downloads.
- Network connection problem.
- Insufficient device storage.
- Corrupt Telegram cache.
- An active data saver mode.
- Lack of permission to continue the download process in the background.
- Server-side outage.
- Outdated Telegram apps.
Basic Troubleshooting
- Check Telegram servers – Like any other internet service, Telegram also suffers from occasional outage, creating connection errors. Go to Downdetector and search for Telegram. Check comments and outage spikes and confirm Telegram’s stability. If it is suffering from an outage, wait for Telegram to fix the issue and then start the downloading process again.
- Check phone storage – You can’t save video or other media from Telegram if your phone has insufficient space. Check your device’s storage and make some space for the video to get downloaded.
- Disable data saver mode – An active data saver mode can limit the download size to avoid excessive data usage. If you’re using mobile data, turn off the setting before trying again.
- Clear Telegram cache (Android)- A huge amount of cache data or corrupted data might prevent Telegram from downloading media. Clear the cache and try downloading again.
Fix 1. Enable Background App Refresh (iPhone)
Ensure that the app has permission to run in the background; otherwise, when you move to another app, the download may pause or completely stop.
Step 1: Open Settings on your iPhone and scroll to Telegram.
Step 2: Enable the Background App Refresh toggle.
Fix 2. Enable Auto-Download Media
Telegram also offers an option to auto-download media when on cellular or Wi-Fi. To enable it, go to Settings. Here’s how.
On iPhone
Step 1: Open Telegram Settings and go to Data and Storage.
Step 2: From the Automatic Media Download menu, open Using Cellular and Using Wi-Fi and enable Auto-Download Media for both.
On Android
Step 1: Go to Telegram Settings from the hamburger menu at the top left.
Step 2: Open Data and Storage and enable Automatic media download for both mobile data and Wi-Fi.
Fix 3. Increase Maximum Video Download Size
Users can set the maximum limit for video downloads from the auto-download settings. If you have set a limit of 100MB and the video received in the chat is over 100MB, Telegram won’t start the download process.
You must extend the video download limit from the iPhone and Android app.
On iPhone
Step 1: Go to Telegram Settings → Data and Storage → Automatic Media Download.
Step 2: Tap Using Wi-Fi → Videos. Use the slider and increase the maximum video download size.
On Android
Step 1: Open Telegram Settings → Data and Storage menu.
Step 2: Tap When connected on Wi-Fi → Videos and increase the video download limit for the Telegram Android app.
Fix 4. Disable Optimized Battery for Telegram
While the feature is dedicated to limiting Telegram animations, autoplay, etc., it may prevent the app from downloading media. You can try disabling the setting and see if the video gets downloaded.
Note: The steps are similar for both iPhone and Android.
Step 1: Open The Telegram app and go to Settings.
Step 2: Go to Power Saving and slide the slider towards Off.
If none of the steps work, update the Telegram mobile app and try downloading media files again. If the problem persists, contact Telegram support.
Alternative: Use the Telegram Desktop App
While not ideal, it may help you reach the end game. You can download the app on Mac from the App Store, although for Windows, download from Telegram’s website. Once downloaded, log in to your account and download the media.
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Last updated on 02 September, 2024
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