Top 5 Ways to Fix Microsoft Teams Not Displaying Images on Windows

Quick Tips

• Teams may not preview non-standard image formats; download them to view.
• Clear the Teams cache via the Run command to fix image display problems.
• Turn off GPU hardware acceleration in Teams settings for better performance.

Preliminary Fixes

• Check the Internet Connection: A stable internet connection is crucial for Microsoft Teams to properly load images and other media content. Images may not load as expected if your connection is slow or intermittent.
• Force Quit Microsoft Teams: Sometimes, Microsoft Teams may encounter glitches that prevent images from loading properly. Force quitting the application and restarting it can often resolve these temporary issues.
• Check the Image File Type: Microsoft Teams supports the most common image file types like JPEG, PNG, and GIF. However, if an image is in an uncommon or unsupported format, it may not display correctly.
• Update Teams: Outdated software can lead to compatibility issues and bugs, such as incorrect image displays. Ensure that Microsoft Teams is up to date and can resolve such problems.
• Try Teams Web: If the desktop app is having issues displaying images, you can switch to the Microsoft Teams web version to determine if the problem is specific to the app.

Fix 1: Clear Microsoft Teams Cache

Step 1: Press the Windows + R keys and open the Windows Run menu.

Step 2: Type %appdata%\Microsoft\Teams and press Enter.

The command will open the File Explorer menu with all the Teams cache folders.

Step 3: Select all folders (use Ctrl + A keys) and delete them from the computer.

Once deleted, restart your PC and try checking images in the Teams app again.

Fix 2: Disable GPU Hardware Acceleration

Step 1: Open Microsoft Teams and click on the three-dot menu at the top.

Step 2: Go to Settings and open the General menu.

Step 3: Uncheck the box next to Disable GPU hardware acceleration.

Once enabled, try restarting Teams and previewing the images. If this didn’t help, check out the next fix.

Also Read: Fixes for Microsoft Teams notification won’t go away on Windows

Fix 3: Disable and Enable OneDrive

Step 1: Click OneDrive on the Windows taskbar.

Step 2: Select the Settings gear at the top. Select Quit OneDrive.

Launch OneDrive and try previewing images in Microsoft Teams.

Fix 4: Repair Microsoft Teams

Step 1: Press the Windows + I keys to open Settings.

Step 2: Go to Apps and select Installed apps.

Step 3: Scroll to Microsoft Teams, click the three-dot menu, and select Advanced options.

Step 4: Hit Repair from the following menu and follow the on-screen instructions.

Also Read: How to test audio in Microsoft Teams

Fix 5: Reinstall Microsoft Teams

Step 1: Launch Windows Settings and go to Apps > Installed Apps menu.

Step 2: Scroll to Microsoft Teams and click the More menu. Select Uninstall.

Step 3: Finally, Install Microsoft Teams on your computer.

Now, log into your Teams account and try previewing the images.

Microsoft Teams is not showing images and GIFs, forcing you to download the media file to peek at it. It’s not convenient. Use the tricks above, and you will start seeing media previews and conversations on Teams channels.