Common Fixes
- Reconnect the mouse: Unplug your wired or wireless mouse connector and reconnect it after a few seconds.
- Use a different USB port: Pull out your mouse connector from the current USB port and plug it in a different one.
- Replace batteries in the wireless mouse: Pop out your existing wireless mouse batteries and insert new ones to fix the scrolling issue.
- Perform a clean boot: Clean boot your Windows 11 system to identify and fix apps causing the mouse scrolling issue.
- Update Windows 11: Press the Windows + I keys to open Settings, click Windows Update in the left sidebar, and install new updates.
Fix 1: Adjust Mouse Scrolling
If you can’t scroll your mouse on inactive app windows that are out of focus, tweak your mouse settings to scroll while hovering over them.
Step 1: Open Windows Settings (press the Windows + I keys), expand Bluetooth & devices in the left sidebar, and click Mouse.
Step 2: Enable the toggle for Scroll inactive windows when hovering over them.
Fix 2: Enable Mouse Scroll for Touchpad
If you use your laptop’s touchpad instead of a wired or wireless mouse, enable its scrolling feature to navigate the on-screen content swiftly.
Step 1: Press the Windows key and search Touchpad Settings to open it.
Step 2: Click Scroll & zoom and enable the Drag two fingers to scroll toggle. Additionally, set your desired scrolling direction from the Scrolling direction drop-down list.
Fix 3: Run Bluetooth Troubleshooter
If Bluetooth isn’t working accurately on Windows 11, you cannot use the scrolling wheel on your wireless mouse. Run the built-in Windows Bluetooth troubleshooter to resolve the issue.
Step 1: Launch the Windows Settings app, click System in the left sidebar, and select Troubleshoot.
Step 2: Select Other troubleshooters and click Run beside Bluetooth to let Windows 11 identify and fix the problem.
Fix 4: Update Mouse Drivers Manually
Obsolete mouse drivers are a common reason mouse scrolling does not work on Windows 11. Install the latest drivers from the product’s website or update them through the Device Manager app.
Step 1: Right-click the Windows icon in the taskbar to open the Device Manager app.
Step 2: Expand Mice and other pointing devices, right-click the connected mouse, and select Update driver.
Step 3: Click Search automatically for drivers to install the latest and best version.
Fix 5: Uninstall the Recent Windows Update
Installing a beta or incomplete Windows Update often causes mouse scrolling issues. To fix this, head to your device’s Windows Update settings and manually uninstall the recent one.
Step 1: Press the Windows + I keys to launch the Settings app, click Windows Update in the left sidebar, and select Update history.
Step 2: Scroll to the bottom and click Uninstall updates.
Step 3: Use the Installed on date to identify the most recent update and click Uninstall. Your system will reboot automatically to revert installed updates.
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Last updated on 21 May, 2024
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Scroll still does not work.