Basic Fixes
- Restart iPhone: If a bug on iOS is causing problems with the Files app, try restarting your iPhone.
- Check storage: The Files app has to index several files to show you all the directories. The process might get sluggish if you are running out of storage space.
- Check network connection: Ensure there are no problems with network connectivity on your iPhone so that backups to iCloud Drive aren’t affected.
- Update iPhone: Update your iPhone to the latest available iOS version for a bug-free experience.
Fix 1: iCloud Drive and On My iPhone Missing From Files -Turn on The Toggles
If the iCloud Drive or the On My iPhone section is missing on the Files app, make sure you haven’t disabled it.
Step 1: Open the Browse section from the bottom toolbar in the Files app.
Step 2: Tap on the three dots icon, and select Edit.
Step 3: Turn on the toggles for iCloud Drive and On My iPhone.
Fix 2: Enable Cellular Data for Files App
If you are using mobile data and are unable to back up or download any file to the Files app, make sure you have provided cellular data access for the app.
Step 1: Open the Settings app.
Step 2: Tap on Cellular. Scroll down the list of apps, and ensure you have enabled the toggle for Files.
Fix 3: Re-Install Files App
Files is one of those system apps you can uninstall and reinstall on the App Store if needed. Since it deletes the app and its stored data, it may help you fix a frozen Files app by eliminating any corrupted data, and bugs.
Step 1: Long-tap on the Files app icon. Tap on Remove App.
Step 3: Tap on Delete App to uninstall the app.
Step 3: Download and install the Files app using the link below :
Fix 4: Reset iPhone
If none of the above methods work, try resetting your iPhone. This resets any misconfiguration, causing the Files app to crash, or not work as expected on your iPhone.
Note: Resetting will revert all system-related settings and erase any saved Wi-Fi networks. Expect to spend some time reconfiguring your device afterward. However, you will not lose your data.
Go to Settings > Transfer or Reset iPhone > Reset > Reset All Settings.
Also Read: How to add and remove Google Drive from Files app on iPhone.
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Last updated on 08 August, 2024
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